Design Intelligence · 4 of 4 pillars
Component health
Every component across models, ranked by field-issue rate — a continuous replacement for the quarterly CAPA review.
| Component | Category | Failure rate %/year | Trend YoY | Warranty cost | NPS impact | |
|---|---|---|---|---|---|---|
| Drum bearing | Washer/Dryer | -12% | €8.4M | -6.1 | priority | |
| Compressor | Refrigeration | +4% | €11.2M | -7.4 | priority | |
| Water inlet valve | Washer/DW | +8% | €2.6M | -3.2 | priority | |
| Heating element | Oven/Cook | -3% | €1.9M | -2 | watch | |
| Control board | All | -18% | €1.1M | -1.4 | watch | |
| Drain pump | Washer/DW | +2% | €780k | -1.1 | healthy | |
| Door hinge | All | -5% | €320k | -0.6 | healthy |